The 5 customer experience trends in 2021

February 18, 2021

We analyzed data from 90,000 companies around the world to learn more about the keys to successful customer support. This has allowed us to identify best practices that will help you and your teams improve your customer experience.

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- The 5 customer experience trends in 2021
  February 18, 2021
  We analyzed data from 90,000 companies around the world to learn more about the keys to successful customer support. This has allowed us to identify best practices that…
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  Facebook said it will begin restoring news sharing to Australian users’ feeds in “the coming days” after reaching an agreement with the country’s government. The social media giant…
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  February 23, 2021
  In an earlier article, I wrote about how and when to build go-to-market teams at deep tech companies. There, I noted that it is more important for growth…
- AI Dungeon-maker Latitude raises $3.3M to build games with ‘infinite’ story possibilities
  February 23, 2021
  Latitude, a startup building games with “infinite storylines” generated by artificial intelligence, is announcing that it has raised $3.3 million in seed funding.
- Spotify to test paid podcast subscriptions this spring via new Anchor feature
  February 23, 2021
  During its livestreamed event today, Spotify officially confirmed its plans to launch paid podcast subscriptions on its platform. As a first step, the company will this spring begin…
- Creatio raises $68M as the low-code space keeps attracting huge checks
  February 23, 2021
  This morning Creatio, a Boston-based software company, announced that it has raised $68 million. Volition Capital, a growth-equity fund, led the round. The deal was a minority investment…
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